Refund Policy

GILDAM complies with the Korean Act on Consumer Protection in Electronic Commerce. The following reflects how that law applies to digital content.

1. When withdrawal is limited

Under Article 17(2) of the Act on Consumer Protection in Electronic Commerce, withdrawal may be limited once delivery of digital content has begun: that is, once it is downloaded or opened. The Company states this clearly before purchase, and payment is taken as agreement to it.

2. When a refund is available

• You paid but have not opened or downloaded the content
• The content differs materially from how it was described or advertised, or has a significant defect
• A technical fault prevents you from accessing the content and the Company cannot resolve it
• A payment error, such as a duplicate charge

3. When a refund is not available

• A change of mind after opening or downloading the content
• Information in the guide (hours, prices) has changed for reasons outside the Company’s control: everything was verified at the time of publication, and re-checking before you go is recommended
• Reasons attributable to your own device or network rather than to the Company

4. How to request a refund

1. Email the address below with your order details (payment email and date) and the reason.
2. We tell you whether a refund is possible within three business days of receiving the request.
3. Approved refunds are returned through the original payment method. Card issuers and payment providers usually take a further three to seven business days.

5. Bought through Etsy or another platform

If you bought through Etsy, Kmong, or another marketplace, that platform’s own refund policy and process applies first. For Etsy, open the order under Etsy → You → Purchases & reviews and contact the shop from there: it reaches us the same way email does.

6. Contact